We’re here to help you choose the right products, place your order and get support after your purchase.
Contact us
- Phone / WhatsApp: 0731-260944 or 0702-068376
- Email: info@namurij.com
- Location: Nairobi, Kenya
- Working days and hours: Monday to Saturday, 9:00 AM to 8:00 PM
We aim to reply to emails and WhatsApp messages within [e.g. 24 hours] on working days.
How we can help
- Product advice: Not sure which energizer, wire or accessories you need? Tell us about your property and we will recommend the right products.
- Orders: Questions about placing an order, payment or changing an order before it ships.
- Delivery: Delivery times, charges and areas. See our Shipping & Delivery page.
- Tracking: To check an order’s status, visit our Track My Order page or contact us with your order number.
- Returns and refunds: See our Returns & Refunds page for how to return an item or request a refund.
- Warranty and technical support: For a faulty product, contact us with your order number and a short description or photo of the problem, and we will guide you on the next step.
Before you contact us
Please have these ready so we can help you faster:
- Your order number (in your confirmation message or email)
- The name and phone number or email used on the order
- The product name and a short description of your question or issue
- Photos, if you are reporting a damaged or faulty item
Our commitment
- We aim to respond promptly and politely during working hours
- We aim to resolve issues fairly and keep you updated
- We sell genuine products and are honest about stock, pricing and delivery times
Useful links
- Shipping & Delivery
- Returns & Refunds
- Track My Order
- Order History
- Terms & Conditions
- Privacy Policy