{"id":7169,"date":"2026-10-28T15:15:06","date_gmt":"2026-10-28T15:15:06","guid":{"rendered":"https:\/\/namurij.com\/shop\/?page_id=7169"},"modified":"2026-10-28T15:15:06","modified_gmt":"2026-10-28T15:15:06","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/namurij.com\/shop\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"<p dir=\"ltr\">We\u2019re here to help you choose the right products, place your order and get support after your purchase.<\/p>\n<p dir=\"ltr\"><strong>Contact us<\/strong><\/p>\n<ul dir=\"ltr\">\n<li><strong>Phone \/ WhatsApp:<\/strong> 0731-260944 or 0702-068376<\/li>\n<li><strong>Email:<\/strong> <a href=\"mailto:info@namurij.com\">info@namurij.com<\/a><\/li>\n<li><strong>Location:<\/strong> Nairobi, Kenya<\/li>\n<li><strong>Working days and hours:<\/strong> Monday to Saturday, 9:00 AM to 8:00 PM<\/li>\n<\/ul>\n<p dir=\"ltr\">We aim to reply to emails and WhatsApp messages within [e.g. 24 hours] on working days.<\/p>\n<p dir=\"ltr\"><strong>How we can help<\/strong><\/p>\n<ul dir=\"ltr\">\n<li><strong>Product advice:<\/strong> Not sure which energizer, wire or accessories you need? Tell us about your property and we will recommend the right products.<\/li>\n<li><strong>Orders:<\/strong> Questions about placing an order, payment or changing an order before it ships.<\/li>\n<li><strong>Delivery:<\/strong> Delivery times, charges and areas. See our Shipping &amp; Delivery page.<\/li>\n<li><strong>Tracking:<\/strong> To check an order\u2019s status, visit our Track My Order page or contact us with your order number.<\/li>\n<li><strong>Returns and refunds:<\/strong> See our Returns &amp; Refunds page for how to return an item or request a refund.<\/li>\n<li><strong>Warranty and technical support:<\/strong> For a faulty product, contact us with your order number and a short description or photo of the problem, and we will guide you on the next step.<\/li>\n<\/ul>\n<p dir=\"ltr\"><strong>Before you contact us<\/strong><\/p>\n<p dir=\"ltr\">Please have these ready so we can help you faster:<\/p>\n<ol dir=\"ltr\">\n<li>Your order number (in your confirmation message or email)<\/li>\n<li>The name and phone number or email used on the order<\/li>\n<li>The product name and a short description of your question or issue<\/li>\n<li>Photos, if you are reporting a damaged or faulty item<\/li>\n<\/ol>\n<p dir=\"ltr\"><strong>Our commitment<\/strong><\/p>\n<ul dir=\"ltr\">\n<li>We aim to respond promptly and politely during working hours<\/li>\n<li>We aim to resolve issues fairly and keep you updated<\/li>\n<li>We sell genuine products and are honest about stock, pricing and delivery times<\/li>\n<\/ul>\n<p dir=\"ltr\"><strong>Useful links<\/strong><\/p>\n<ul dir=\"ltr\">\n<li>Shipping &amp; Delivery<\/li>\n<li>Returns &amp; Refunds<\/li>\n<li>Track My Order<\/li>\n<li>Order History<\/li>\n<li>Terms &amp; Conditions<\/li>\n<li>Privacy Policy<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>We\u2019re here to help you choose the right products, place your order and get support after your purchase. Contact us Phone \/ WhatsApp: 0731-260944 or 0702-068376 Email: info@namurij.com Location: Nairobi, Kenya Working days and hours: Monday to Saturday, 9:00 AM to 8:00 PM We aim to reply to emails and WhatsApp messages within [e.g. 24 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7169","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/namurij.com\/shop\/wp-json\/wp\/v2\/pages\/7169","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/namurij.com\/shop\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/namurij.com\/shop\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/namurij.com\/shop\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/namurij.com\/shop\/wp-json\/wp\/v2\/comments?post=7169"}],"version-history":[{"count":1,"href":"https:\/\/namurij.com\/shop\/wp-json\/wp\/v2\/pages\/7169\/revisions"}],"predecessor-version":[{"id":7170,"href":"https:\/\/namurij.com\/shop\/wp-json\/wp\/v2\/pages\/7169\/revisions\/7170"}],"wp:attachment":[{"href":"https:\/\/namurij.com\/shop\/wp-json\/wp\/v2\/media?parent=7169"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}