Namurij Security Shop – Return Policy
At Namurij Security Shop, we are committed to providing you with high-quality security products and a positive shopping experience. We understand that occasionally, you may need to return an item. Please review our policy below to ensure a smooth return process.
- Eligibility for Returns:
You may be eligible to return products within 14 days of the original delivery date if the following conditions are met:
The product is in its original, unused, and resalable condition, including all original packaging, tags, labels, and accessories.
The product is not listed under our “Non-Returnable Items” (see section 3).
You have a valid proof of purchase, such as your order confirmation email or invoice.
- How to Initiate a Return:
To initiate a return, please follow these steps:
Contact Us: Email our customer support team at admin@namurij.com or call us at 0731260944 within the eligible return period. Please provide your order number, the name of the item(s) you wish to return, and the reason for the return.
Receive Authorization: Our customer support team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how and where to return the product(s).
Package Your Return: Securely package the item(s) in their original packaging, including all accessories and documentation. Clearly write your assigned RMA number on the outside of the package.
Ship Your Return: You will be responsible for the return shipping costs unless the return is due to a defect in the product or an error on our part. We recommend using a trackable shipping method and insuring the package for its value, as we are not responsible for lost or damaged returns.
- Non-Returnable Items:
For hygiene and safety reasons, the following items are generally non-returnable unless they are defective upon arrival:
Body-worn cameras (once opened), Used personal safety equipment, Software licenses
Products that have been damaged due to misuse, negligence, accidents, or improper installation.
Products that are missing original packaging, accessories, or documentation.
Products that have been altered or modified in any way.
Clearance or final sale items (unless otherwise specified).
- Refunds:
Once we receive your returned item and verify that it meets the conditions outlined in this policy, we will process your refund within 7 business days.
Refunds will be issued to the original payment method used for the purchase.
Please note that shipping costs are non-refundable unless the return is due to a defect in the product or an error on our part.
The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
- Exchanges:
Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item following the return process outlined above and place a new order for the desired item.
- Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately within 48 hours of receiving with photographic evidence of the damage or defect. We will work with you to arrange for a replacement or a full refund, including any applicable shipping costs.
- Return Shipping Costs:
As mentioned in section 2, you are responsible for the return shipping costs unless the return is due to a defect in the product or an error on our part.
- Our Commitment:
We strive to ensure your satisfaction with every purchase from Namurij Security Shop. If you have any questions or concerns regarding our return policy, please do not hesitate to contact our customer support team.
Important Considerations for Your Business:
Legal Compliance: Ensure your return policy complies with local consumer protection laws in Kenya.
Specific Product Types: Tailor the “Non-Returnable Items” list to the specific security products you sell.
Inspection Process: Establish a clear process for inspecting returned items to ensure they meet your criteria.
Communication: Maintain clear and prompt communication with customers throughout the return process.
Shipping Carriers: Consider any specific requirements or limitations of your chosen shipping carriers regarding returns.
Remember to replace the bracketed information above with your specific details. Good luck with your Namurij Security Shop!